Waiter smiles at customer
Front stage action: Waiter smiles at customer.
Manifest function: Creates a friendly service experience.
Latent function: Leads to bigger tips or repeat customers without that being the primary stated goal.
Thus, in sociological terms, the waiter's smile is primarily a front stage performance, while its intended result is a manifest function and its unintended results are latent functions.
Manifest function: Creates a friendly service experience.
Latent function: Leads to bigger tips or repeat customers without that being the primary stated goal.
Thus, in sociological terms, the waiter's smile is primarily a front stage performance, while its intended result is a manifest function and its unintended results are latent functions.